FAQ
Frequent questions
In this section, you will find the answers to many questions
that are frequently asked by our customers.
Hosting plans
GoGreen!’s hosting service operates with servers provided by its environmental partner Hetzner, which is certified in 100% green energy production.
The servers are based in different locations, including Germany (Nuremberg and Falkenstein), Finland (Helsinki), and in the United States (Hillsboro, Oregon). They are powered by clean energy sources, like natural water and wind sources.
The subscription to the service also includes tree planting as part of the sustainability efforts.
GoGreen!’s hosting plans offer a range of services that combine environmental sustainability with advanced hosting features. Some of the main elements included in our hosting plans are:
- Bonus: Essential services for your website are included in the hosting package, allowing you to save substantially compared to purchasing individual software separately.
- Peace of mind: Security and monitoring tools, and security keys with high performance to carry out your projects with complete peace of mind.
- Counseling: Constant project assistance and quick response to support tickets through our IT Department of industry experts.
- Tree planting: Your hosting service subscription includes tree planting as a solid action to support the environment.
- Environmental projects: GoGreen! participates in environmental projects all around the world, contributing to the protection of forests and wooded areas.
- Collaboration with LifeGate: GoGreen! collaborates with LifeGate, which is an organization that specializes in calculating, reducing, and offsetting carbon emissions. This collaboration supports environmental initiatives, including tree planting.
The specific details of the plans may vary, so it is best to consult the GoGreen! website directly or contact customer service for more detailed information on the hosting plans and the included services.
Yes, GoGreen! is GDPR (General Data Protection Regulation) compliant.
GDPR compliance is a key aspect of protecting user privacy and ensuring data security.
GoGreen! constantly implements security measures and protocols to ensure compliance with privacy regulations.
GoGreen! accepts payments via bank transfer or PayPal, offering flexible options for users who wish to subscribe to its hosting services.
These alternatives allow users to choose the most convenient payment method that best suits their needs.
For further details or specific information on payments, we recommend that you visit the payments section on the GoGreen! website or contact customer service for personalized assistance.
Sustainability
GoGreen’s hosting services are designed with a strong commitment to environmental sustainability. Here are some aspects that highlight their positive impact on the environment:
- Sustainable servers: GoGreen! uses servers provided by its environmental partner Hetzner, which is certified in 100% green energy production. These servers are based in different locations around the world and are powered by clean energy sources, like water and wind.
- Environmental projects: GoGreen! participates in environmental projects in various parts of the world, contributing to the preservation and protection of forests and wooded areas. These projects include the protection of the Amazon Forest and the creation of wooded areas in the Natural Park of the Valle del Ticino.
- Collaboration with LifeGate: GoGreen! collaborates with LifeGate, which is an organization that specializes in calculating, reducing, and offsetting carbon emissions. This collaboration supports environmental initiatives, including tree planting, as part of the service subscription.
GoGreen!’s commitment to sustainability is not only reflected in its choice of clean energy sources for servers but it also extends through solid actions like tree planting and participating in environmental conservation projects. For further details on the specific environmental impact, we recommend that you consult the details provided on the GoGreen website or contact customer service.
Carbon Neutrality:
Being carbon-neutral means that a company, service, or activity has a net zero carbon footprint.
To achieve carbon neutrality, the entity in question commits to offset or reduce greenhouse gas emissions to the point that its environmental impact is completely offset or eliminated.
Carbon Positivity:
Being carbon-positive goes further than carbon neutrality.
It indicates that a company or activity not only offsets its carbon emissions but it actively contributes to reducing the total amount of carbon in the atmosphere. In other words, the entity in question is committed to actions that lead to a net reduction in global carbon emissions.
For example, it may be involved in planting trees or funding environmental conservation projects that exceed its direct environmental impact.
